Experience our white-glove service. We are at your entire disposal.
Whether you are looking for a specific vintage piece, have questions about your order, or need details on our authentication process, our concierge team is here to assist you.
Monday – Friday
9:00 AM – 6:00 PM (CET)
Every bag sold on Tezoor undergoes a rigorous multi-step authentication process by our in-house luxury experts. We examine the hardware, stitching, materials, date codes, and overall craftsmanship. We also use advanced AI technology as a secondary verification step to ensure 100% authenticity.
We offer Free Worldwide Shipping for the EU with no customs fees. Orders are typically processed within 1-2 business days. Delivery within Europe usually takes 2-4 business days. International deliveries take 5-7 business days depending on the destination.
Yes, we accept returns within 14 days of delivery. The item must be in the exact same condition as when it was shipped, with the Tezoor authenticity tag still attached. Once the tag is removed, the item cannot be returned.